1. Lodging a Complaint

Customers who wish to file a complaint are encouraged to contact the Company's dedicated support team at 128 Peckham Hill Street, London, Surrey, SE15 5JT. Alternatively, complaints can be submitted in writing to the following address: 128 Peckham Hill Street, London, Surrey, SE15 5JT or via email at info@stablecorner.com. Complaints should include relevant details, such as the customer's account information, dates, and any supporting documentation.

2. Complaint Handling Process

Upon receipt of a complaint, the Company will promptly acknowledge its receipt, providing written acknowledgment within 2 working days. An internal investigation will be conducted to thoroughly review the complaint and assess its merits. The Company may request additional information or documentation from the customer during the investigation process.

3. Resolution and Communication

Following the investigation, the Company will communicate the outcome of the complaint to the customer. The communication will specify the resolution offered, or if further actions are necessary, provide an explanation of the steps that will be taken to address the complaint. The Company will strive to provide clear and comprehensive responses to ensure customer understanding.

4. Escalation of Complaints

If a customer is dissatisfied with the resolution offered, they may request the complaint to be escalated for further review. The request for escalation should be made in writing to 128 Peckham Hill Street, London, Surrey, SE15 5JT. The escalated complaint will be independently assessed by the designated representative, who will provide a response within 48 hours.

5. Regulatory or External Bodies

If a customer remains dissatisfied after exhausting the Company's internal complaints handling process, they may have the right to escalate the complaint to regulatory or external bodies as prescribed by applicable laws and regulations.

6. Record Keeping

The Company will maintain accurate and detailed records of all complaints received, including the nature of the complaint, actions taken during the investigation, and the resolution provided. These records will be securely stored and used for continuous improvement purposes, as well as for regulatory compliance.

7. Review and Amendment

This Policy will be periodically reviewed and may be amended as necessary to ensure its continued effectiveness and compliance with relevant laws and industry best practices. Any amendments to the Policy will be communicated to customers in a timely manner.

By utilizing Stable Corner's services, customers acknowledge their acceptance of and compliance with this Complaint Policy.